Acceptable Use Policy

Use the platform only for lawful purposes, in line with the Terms of Use and the documentation, and make sure every authorized user does the same. You are expected to maintain internal policies, training, and supervision sufficient to keep your users compliant, and to investigate and remediate any violation you become aware of. A violation of this policy is a material breach of the agreement and may lead to suspension.

You and your users must not:

• Attempt to access any workspace, account, data, or system other than your own.
• Probe, scan, or test the vulnerability of the platform, or breach or circumvent any access control or the separation between customers, except under a written authorized testing agreement signed by us.
• Interfere with or disrupt the integrity or performance of the platform, including denial-of-service activity, excessive request volume, or resource exhaustion.
• Circumvent, disable, or manipulate usage measurement or the limits that protect the service, or structure activity so that usage escapes correct measurement.
• Share, sell, or sequentially reassign credentials, or let one account be used by more than one person.
• Use automated means other than our documented APIs, or exceed documented rate limits.
• Reverse engineer, decompile, or try to derive our source code, data models, or algorithms, beyond what the Terms expressly permit.
• Use the platform to develop, train, benchmark, or improve a competing product or service.

Without our prior written consent, do not upload, store, or transmit through the platform:

• Protected health information subject to HIPAA.
• Cardholder data, except through our designated payment processor.
• Social Security numbers, driver's license numbers, passport numbers, or other government-issued identification numbers.
• Financial account numbers or credentials.
• Biometric identifiers.
• Information about individuals known to be under 16.
• Consumer report information governed by the Fair Credit Reporting Act.
• Any data category that would subject us to regulatory obligations beyond those we have expressly assumed in our data processing addendum.

Also, do not:

• Use the platform, property intelligence, or third-party data to make or inform a decision about a consumer's eligibility for credit, insurance, employment, or housing, or anything else that would make that data a consumer report under the Fair Credit Reporting Act.
• Extract, redistribute, resell, sublicense, publicly display, or build derivative databases from third-party data obtained through the platform, beyond what is reasonably necessary to service the specific properties it relates to.
• Request parcel-owner names or owner mailing addresses through the platform, or use the platform to assemble a database of property owners for resale or for anything unrelated to your own operations.
• Upload data obtained in violation of any law, contract, website terms, or third-party right, including scraped or purchased lists you cannot document a lawful basis for.

This is the section that most often decides whether a field sales operation stays out of trouble. You must not use the platform to send, initiate, or facilitate any call, text, email, or in-person solicitation in violation of applicable law, including the Telephone Consumer Protection Act, the Florida Telephone Solicitation Act, CAN-SPAM, and any federal, state, or local do-not-call, do-not-knock, curfew, permitting, or home solicitation rule.

• Maintain and honor internal do-not-call, do-not-knock, and do-not-contact suppression records, and scrub against applicable registries as often as the law requires before making contact.
• Do not send communications that are deceptive, that misrepresent who you are or who you are affiliated with, or that falsify header or origination information.
• Do not represent, expressly or by implication, that you are affiliated with, endorsed by, or acting on behalf of any utility, government authority, equipment manufacturer, installer, warranty provider, or ContractorX.
• Never present a modeled estimate or a detected-array indicator to a homeowner as a verified count of installed equipment, a verified specification, or a verified production or savings figure. Any estimate shown to a consumer must be clearly and conspicuously labeled as an estimate.
• Do not make any guarantee of energy savings, production increase, warranty coverage, rebate eligibility, or tax credit eligibility that you cannot independently substantiate.

• Do not upload, store, or transmit content that is unlawful, defamatory, harassing, threatening, or obscene, or that infringes anyone's intellectual property, privacy, or publicity rights.
• Do not upload malware or any code designed to disrupt, damage, or gain unauthorized access to a system.
• Get any consent the law requires before capturing, uploading, or storing photographs or video of a property, its interior, or an identifiable person, and do not capture imagery of neighboring properties beyond what is reasonably necessary to document the property you are servicing.

Features that generate summaries, insights, rankings, recommendations, drafted messages, permit packets, or proposal content produce suggestions only. You are responsible for reviewing, verifying, and approving that output before relying on it, presenting it to a consumer, or acting on it. Do not treat it as a substitute for professional judgment, a physical site inspection, legal advice, or regulatory compliance review, and do not use it to generate content that is deceptive, that impersonates a real person, or that would violate section 4 if a person had written it by hand.

We may investigate suspected violations and suspend access as described in the Terms of Use. Where it is practical and does not increase risk to the platform, other customers, or third parties, we will give notice and an opportunity to cure first. We may report violations to law enforcement or regulators where the law requires it or where we reasonably believe a violation involves unlawful conduct. Not enforcing a provision on one occasion does not waive our right to enforce it later.

We may update this policy to address new features, new risks, or changes in the law, and we will give at least 30 days written notice of a material change. If a material change materially and adversely affects your permitted use, you may object in writing within that notice period and we will negotiate in good faith; if we cannot agree within 30 days, you may terminate the affected subscription and receive a pro-rata refund of prepaid, unused fees. This version is effective as of August 20, 2026.