Legal
Your Privacy Rights
A short, direct notice of what we collect and why, the rights US state privacy laws give you, and exactly how to use them. The full detail is in the Privacy Policy; this page is the part most people actually need.
This applies to ContractorX and to every site and product we operate under it: contractorx.co, rooferx.com (RooferX), solarsalesx.com (SolarSalesX), and tradesmenx.com (TradesmenX). RooferX, SolarSalesX and TradesmenX are the ContractorX platform presented for a particular trade, not separate services. Where this page says ContractorX, the Services, or we, it means all of them.
Last updated August 20, 2026. Questions about anything here? Contact us.
Whose rights, and who to ask
Where you are a visitor to our site or an account holder, ContractorX decides how your information is used and you can bring your request straight to us.
Where your information sits inside a contractor’s workspace, because you are their customer or prospect, that contractor controls it, not us. Bring your request to them. If you send it to us we will route it to them promptly rather than answer it ourselves, because acting on their records without their instruction is not ours to do.
Notice at collection
| Category | Examples | Why we collect it |
|---|---|---|
| Identifiers | Name, work email, phone number, company, account identifiers, IP address. | Creating and running accounts, security, support, billing, and communicating with you. |
| Commercial information | Subscription, plan, invoices, and payment records. | Billing, collections, tax and accounting, and account management. |
| Internet and device activity | Pages and features used, session details, device and browser type, error reports. | Operating and securing the service, troubleshooting, and improving the product. |
| Geolocation (optional) | Location attached to a job visit in the field apps, only with device permission. | Recording where work happened, at the direction of the company using the platform. |
| Audio, visual, or similar | Job photos and documents uploaded by a company's team. | Documenting work, at the direction of the company using the platform. |
| Professional information | Role, permissions, and activity within a workspace. | Access control, supervision, and reporting for the company that employs the person. |
| Inferences | Model outputs such as suggested pricing, drafted documents, and rankings. | Producing the work the company asked for, and improving the product. |
We keep each category for as long as it is needed for the purpose above: account and billing records for the life of the account and the retention periods that tax and accounting law require, workspace records for as long as the company keeps them, and usage information on a rolling operational basis. The full retention picture, including the 30-day export window and 90-day deletion after an account ends, is in the Privacy Policy.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the preceding twelve months. There is nothing for you to opt out of on that front, and we do not offer financial incentives in exchange for personal information.
We do use personal information within our platform, and the usage information the product generates, to improve the service and to train the models that power it. That is described plainly in Data and Your Company, and where the law gives you the right to opt out of that use, we honor it through the process below.
Your rights
If you live in a state with a comprehensive privacy law, including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and a growing list of others, you generally have the right to:
- Know what personal information we collect, use, disclose, and retain, and why.
- Access a copy of it, in a portable format where the law requires that.
- Correct information that is inaccurate.
- Delete it, subject to the exceptions the law allows, such as records we must keep for tax, legal, or security reasons.
- Opt out of sale or of sharing for cross-context behavioral advertising. We do neither, so there is nothing to opt out of.
- Opt out of profiling that produces legal or similarly significant effects. Our automated features prepare work for a person to review; they do not make decisions of that kind on their own.
- Be free from retaliation for exercising any of these rights. Using them will never degrade your service.
How to submit a request
Send it through the contact page with “Privacy request” in the subject, and tell us which right you are exercising. If you are an account holder, send it from the email on the account so we can match it.
- Verification. We confirm identity before acting, in proportion to the sensitivity of the request. For an account holder that usually means confirming control of the account email. We may ask for more where a request would expose sensitive information, and we will not create a new account or collect extra identifiers purely to verify you.
- Timing. We acknowledge within 10 business days and respond substantively within 45 calendar days. If a request is complex we may extend once, with notice, by up to another 45 days.
- Authorized agents. An agent may act for you with written permission, and we may still confirm the request directly with you.
- Cost. Free, unless a request is manifestly unfounded or excessive, in which case we will say so before doing anything.
- Appeals. If we decline, we will explain why, and you may appeal by replying to that decision. We respond to appeals within 45 days. If we deny the appeal you may complain to your state attorney general.
Related
The complete policy is the Privacy Policy. The plain-language version is Data and Your Company. Cookie controls are in the Cookie Policy. Customers who need contractual data protection terms should use the Data Processing Addendum. This notice is current as of August 20, 2026.